Working from the office or home we are here to support you 24 x 7 x 365. We’re able to support you from afar, along with being able to visit you on-site if the situation requires it. (Please update this text on the managed service page also.
Longan provides 24 x 7 IT support and advice on an ad-hoc basis, meaning there are no contracts or lock-in requirements of any kind.
Our ad-hoc support package comes with around-the-clock support, through access to our 24/7 help desk, from cloud and server support to networking and unified communications.
Whether it’s for installations, repairs, hardware issues or support for software, Longan offers guaranteed response times, with no later than next business day response to all of your queries.
Benefit from a unified solution and single point of communication – with your own consultant, you’ll never have to worry about crucial details being lost in translation or passed from team to team.
With detailed reporting and 24/7 access to support services, all communications with your dedicated consultant will remain clear, concise and easy to understand – less tech and more layman’s.
With today’s flexible and dynamic working world, it’s likely your business doesn’t need a full-time IT department.
With Longan ad-hoc IT support, you benefit from expertise and professionalism of a fully-fledged Managed Services provider – without the commitment.
Better yet, our team can fit in with yours. If you have an existing IT department or simply a single employee, we’re able to complement your team and adapt to your ever-changing needs.
Control the way you work with us, and scale your level of support up or down.
You’ll benefit from access to a dedicated consultant and a team of expert engineers on standby, ready to assist you with all of your needs.
Longan Pty Ltd is a Sydney based IT company that support for small to medium-sized business, provides affordable and comprehensive, tailored IT service.
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