Welcome to Longan Pty Ltd
Managed IT Services

Managed IT Services

Managed IT Services

Professional Managed Services and IT Support provides your business with a set-and-forget solution that offers total peace of mind, ensuring the safety and security of your enterprise’s technology and online assets.

  • 24 x 7 Dedicated Help Desk

    Enjoy total peace of mind with a professional team and dedicated help desk monitoring your business’s infrastructure around the clock, including proactive threat detection.

  • Guaranteed Response Times

    Whether it’s for installations, repairs, hardware issues or support for software, Longan offers guaranteed response times, with no later than next business day response to all of your queries.

  • One Point Of Contact

    Benefit from a unified solution and single point of communication – with your own consultant, you’ll never have to worry about crucial details being lost in translation or passed from team to team.

  • Real-Time Remote Monitoring

    Always on: routine maintenance is carried out on your entire network, including active desktop and server patching as well as remediation of monitoring alerts and proactive threat detection.

  • Support Onsite and at Home

    Working from the office or Home we are here to support you 24 x 7 x 365

  • Clear Communications – Australian based support

    With detailed reporting and 24/7 access to support services, all communications with your dedicated consultant will remain clear, concise and easy to understand – less tech and more layman’s.

24 x 7 Dedicated Help Desk

A help desk that’s manned 24 hours a day and available to assist you at any time, for any technical matter, with individual tickets and overall performance accurately tracked across your company.

7-Day Onsite Support

In addition to remote assistance, your plan includes rapid response on-site support, so from Monday to Sunday, 9am – 5pm, we’re able to visit your premises for urgent matters to provide assistance.


Longan Pty Ltd is a Sydney based IT company that support for small to medium-sized business, provides affordable and comprehensive, tailored IT service.


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